Refund & Return Policy
Last updated: 2026-09-03
At Sagesudi.com, we want you to be completely satisfied with your purchase. Please read our Refund and Return Policy carefully before placing an order.
1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (order number or receipt) is required.
Certain items are non-returnable, including: personalized/custom products, digital downloads, clearance items, and hygiene-related products (e.g., opened cosmetics or underwear).

2. How to Initiate a Return

To start a return, please contact our customer service team at [Your Email] or through the “Contact Us” page on our website. Provide your order number and reason for the return. Once approved, we will provide you with return instructions and a Return Merchandise Authorization (RMA) number if required.
3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, or damaged in transit). We recommend using a trackable shipping service. We are not responsible for returned items that are lost in transit.
4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our mistake.
If the item was purchased during a sale or with a discount, the refund will reflect the amount actually paid.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery and provide photos of the damage. We will arrange a replacement or full refund, including return shipping costs.
6. International Orders

For international customers, return shipping costs and any applicable customs or import duties are the responsibility of the customer. Refunds will be issued in USD and may be subject to currency conversion fees by your bank.
7. Contact Us

For questions regarding returns or refunds, please reach out to:

Email: info@sagesudi.com

Response time: Within 1–2 business days